After updating Sonja on my latest travails this morning, I realized that I should share this experience with a larger audience. It is something others might run into and perhaps I can help someone else avoid the panic I went through. Here's the story.
As I said in my last post, I am getting ready for a small show tomorrow morning. It's mMy first time for face-to-face selling here in Virginia. On Wednesday I set out to update my Square account to be sure that I'd be able to accept credit cards. To my chagrin, I discovered that I'd accidentally deleted my login details from my LastPass account.
Usually that's not a huge deal, you just request a password reset. Which I promptly did - several times. The problem was that the promised email with instructions never showed up. Not in my inbox. Not in spam.
I sent an email about the problem to tech support. Got an automated response that said it might take 1-3 days for them to get back to me. One day, okay. Three days, a big problem. Tried to call tech support, but in order to get them to speak to you, a customer code is necessary. Which you get by logging in to your account. I was getting concerned. By mid-day Thursday with no response from tech support, I was beginning to panic. (I have gallery duty most of today so I couldn't wait much longer.)
Then, on a whim, I decided to go through all my gmail folders to see if somehow the needed email was in a weird place. That was my stroke of luck. I found the password reset email in a folder labeled Important. It sure never occurred to me to look for something like this when all the alerts remind you to look at your spam folder as well as your inbox if your message is "lost."
On the face of it, a folder for important emails makes some sense. But the kicker is that this is not a folder I set up myself, nor do I have any control over what goes into it. And messages apparently go there directly without ever hitting your inbox. Thus I have ever even noticed it was there. I have to click on More to even see it. It also does not flag that it has new emails in it in the same way that the rest of the folders do - with the number of new emails in parenthesis by the label. I discovered today that apparently the title turns red when there are new emails in it. (Today it is gray, yesterday it was red.) Next time I'll know. Right now I still have a bad taste in my mouth.
So - am I the only gmail user who was unaware of this Important folder/function????
PS - My square account is now all up-to-date and I'm ready for tomorrow - I think.